Terms of service


This website is operated by Candlesand Belgium bv. Throughout the site, the terms “we”, “us” and “our” refer to Candlesand Belgium bv. Candlesand Belgium bv offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Article 1 Identity of the seller

We are:
Molenstraat 17 B, 2880 Bornem (Weert)
E-mail address: info@candlesand.be
Phone number: +32 470123339
Company number: 0780429633
Bank account number: BE81001922784924

Article 2 Applicability & Conditions

1. Our general terms and conditions apply to any offer from us as a Webshop to you as a Consumer (any natural person who, solely for non-professional purposes, acquires or uses marketed products or services).

2. We only deliver in Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.

3. You must be at least 18 years old to place an order. If you are not 18, we ask that you have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we may refuse this order.

4. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.

5. If, in addition to these general terms and conditions, additional special terms and conditions also apply, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text in your favor.

Article 3 Our Offer and your order

1. If an offer has only a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.

2. We always describe as completely and accurately as possible what we sell to you and how the ordering process will go. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have clearly made a mistake, we are under no obligation to deliver to you.


3. Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept payments by debit card: Bancontact or Maestro and directly via Belfius online or KBC online. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.


4. To purchase a product, add the product to your shopping cart. Afterwards, enter your contact details and billing information. Then you choose your method of delivery: at the moment we only deliver to your chosen destination in Belgium or the Netherlands and the product cannot be picked up at our address. In the last step you get an overview page, you accept our general terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. When you have completed these steps, your purchase is final.

Article 4 Right of withdrawal

1. If you buy goods or services from us, you have  the right to decide that you do not want to keep the goods for 14 days from delivery or conclusion of the agreement. You can then return your order without paying a fine and without stating a reason (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you wish to cancel the agreement, we will refund you the full purchase price with the same payment method with which you paid or via our BNP Fortis online account.

2. The direct costs of returning the goods are therefore for your account. We will indicate the cost of this or make an estimate, if this cannot reasonably be calculated in advance.

3. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

4. During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you want to return the goods as describe above, please return the bag sealed if possible. If the bag has already been opened, you can seal it with adhesive tape in the original packaging and return it to us, taking into account the instructions stated. 

5. You can return your return package by post or a courier. 

6. In order to exercise your right of withdrawal quickly and correctly, both in the case of the delivery of services and the delivery of goods, you can fill in the form below and send it to Candlesand Belgium bv, Molenstraat 17B, 2880 Bornem, Belgium . We will send you a confirmation of receipt of your withdrawal by e-mail.


(only complete and return this form if you wish to revoke the agreement)
To Candlesand Belgium bv, Molenstraat 17B, 2880 Bornem, Belgium , info@candlesand.be :

– I/We (*) hereby give notice that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*)
– Ordered on (*)/Received on (*):
– Name/Names consumer(s):
– Address consumer(s):
– Signature of consumer(s) (only when this form is submitted on paper)
– Date:
(*) Strike out what does not apply.”

#note : attach this section as document and with link

Article 5 The price

1. During the period that we state in our offer, our prices do not change, except for price changes due to changes in VAT rates.

2. Our prices include all taxes, VAT and duties. Whether or not a transport fee is requested is clearly indicated . So you will never be faced with surprises. We can decide to charge the shipping costs on top of the purchase price. In that case, we will always notify you before you place your final purchase.

Article 6 Payment

1. We can only accept payment via the payment modules on our website.

2. In order to guarantee a safe online payment and the security of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.

Article 7 Conformity and Warranty

1. We guarantee that our goods conform to your order and meet the normal expectations that you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws existing at the time of your order. 

Article 8 Delivery and execution

1. All goods and services will be delivered to the address specified by you with your order.

2. When an item is in stock, it will be delivered to your delivery address in 2 to 5 working days. 

3. If the item is no longer in stock but has already been ordered and paid for, we will refund you the full amount within 14 days.

4. Deliveries are made from Monday to Friday between 8 a.m. and 5 p.m

5. For the delivery of your order, we rely on our shipping partners Bpost and DPD. For orders with destination Belgium of less than € 30 we charge shipping costs (currently € 4.95), for orders above € 30 the shipping costs are free. For deliveries to the Netherlands, the shipping cost is €9.95.

6. We always try to deliver as soon as possible, but are of course dependent on the service provided by third parties. If we are unable to deliver within a reasonable period of time, you can cancel your order free of charge and we will refund you at the latest within 30 days of your notification.

7. Our shipments are always at our risk. So you don’t have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.

8. If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items return it to us within 14 calendar days of receipt. You must use the enclosed “return form” for this. If you have any questions when completing this return form, you can contact one of our employees at the email address info@candlesand.be.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are proven not to have been received by the customer.

Article 9 Duration

1. The Consumer can terminate an agreement that has been entered into for an indefinite period at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

2. A fixed-term agreement has a maximum term of two years.

3. If it has been agreed in a goods agreement of a definite term that the Distance Contract will be extended if the Consumer is silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

Article 10 Force majeure

1. In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or definitively dissolve the agreement.

2. Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Below we understand, among other things, strikes, fire, business failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other engaged third parties, …

Article 11 Intellectual property

1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights belonging to either us or our suppliers or other entitled parties.

2. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combination, etc. without our prior and express written permission.

Article 12 Complaints procedure and disputes

1. We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us via info@candleand.be . We do everything we can to handle your complaint within 7 days.

2. All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and only the competent Belgian courts are competent in the event of disputes. If, for reasons of international law, another law applies, the interpretation of the current general terms and conditions will in the first place refer to the Belgian Market Practices and Consumer Protection Act.

3. In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl 

4. In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr

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